We want you to love your Number 4 products all day, every day.
If you run into any product road blocks we are here for you.
Mighty Hair Spray
Q: My sprayer is leaking?
A: Leaking may occur if you are not pressing down correctly on the sprayer. Hold your finger level and press down. Also please avoid holding the bottle upside down and spraying.
Q: The sprayer isn’t working?
A: It’s possible that product has built up in the sprayer. Try running it under hot water.
Q: I can’t get any product to come out of the pump.
A: With this type of airless pump it can create a vapor lock. Tap the bottle hard on the corner of the counter and try pumping again.
Q: There is still product left in the bottle but I can’t get it out.
A: Use a screw driver to pop off the top. You won’t be able to reattach it, but you will be able to scoop the remaining product out.
Shampoos and Conditioners
Q: The product consistency seems like it is different than before or maybe the product has separated.
A: Due to the fact that we use no parabens and have a botanical preserving system you may need to vigorously shake the product to recalibrate the consistency.
Q: It seems like there is still product left in the bottle but I can’t get it out.
A: Unscrew the pump. Add a little water and shake the bottle. Due to the product being highly concentrated adding a little water will not affect the performance of the product.
Non Aerosol Hair Spray
Q: I’m having trouble spraying the product.
A: Be sure to prime the pump. It may take a few tries. Also make sure the pump is unlocked. Unscrew the sprayer and run the tube under hot water. Also make sure that the dip tube is attached properly.
Q: I am used to seeing the products wrapped in cellophane. Where did it go?
A: You might have noticed that our fabulous products have been wearing a few less layers these days. As we look for ways to evolve and care for our beautiful planet, we made a choice to eliminate the cellophane wrap from out outer packaging (crinkle, crinkle, bye-bye).
You may also notice some subtle packaging refinements, but rest assured, these are a testament to our commitment to keeping our beloved brand in perfect harmony with the world, ensuring global compliance.
Our manifesto, the most beautiful things in life are found in the simple, reminded us to emerge our packaging to a simpler and more beautiful version of itself.
Our soft touch FSC-Forest Stewardship Council-approved boxes will add to the wonderful hair care experience you deserve. These sleek and sophisticated boxes have been ship-tested, shelf-tested, and sealed with a sticker, to ensure they maintain a beautiful and luxurious quality.
If you have any additional questions please contact us at [email protected]. We would be happy to help with product questions to ensure that you enjoy the Ultimate Hair Care Experience when using Number 4 Hair Care.