We want you to love your Number 4 products all day, every day.
If you run into any product road blocks we are here for you.
Mighty Hair Spray
Q: My sprayer is leaking?
A: Leaking may occur if you are not pressing down correctly on the sprayer. Hold your finger level and press down. Also please avoid holding the bottle upside down and spraying.
Q: The sprayer isn’t working?
A: It’s possible that product has built up in the sprayer. Try running it under hot water.
Q: I can’t get any product to come out of the pump.
A: With this type of airless pump it can create a vapor lock. Tap the bottle hard on the corner of the counter and try pumping again.
Q: There is still product left in the bottle but I can’t get it out.
A: Use a screw driver to pop off the top. You won’t be able to reattach it, but you will be able to scoop the remaining product out.
Shampoos and Conditioners
Q: The product consistency seems like it is different than before or maybe the product has separated.
A: Due to the fact that we use no parabens and have a botanical preserving system you may need to vigorously shake the product to recalibrate the consistency.
Q: It seems like there is still product left in the bottle but I can’t get it out.
A: Unscrew the pump. Add a little water and shake the bottle. Due to the product being highly concentrated adding a little water will not affect the performance of the product.
Non Aerosol Hair Spray
Q: I’m having trouble spraying the product.
A: Be sure to prime the pump. It may take a few tries. Also make sure the pump is unlocked. Unscrew the sprayer and run the tube under hot water. Also make sure that the dip tube is attached properly.
Q: I am used to seeing the products wrapped in cellophane. Where did it go?
A: You might have noticed that our fabulous products have been wearing a few less layers these days. As we look for ways to evolve and care for our beautiful planet, we made a choice to eliminate the cellophane wrap from out outer packaging (crinkle, crinkle, bye-bye).
Our manifesto, the most beautiful things in life are found in the simple, reminded us to emerge our packaging to a simpler and more beautiful version of itself.
Our soft touch FSC-Forest Stewardship Council-approved boxes will add to the wonderful hair care experience you deserve. These sleek and sophisticated boxes have been ship-tested, shelf-tested, and sealed with a sticker, to ensure they maintain a beautiful and luxurious quality.
If you have any additional questions please contact us at email@example.com. We would be happy to help with product questions to ensure that you enjoy the Ultimate Hair Care Experience when using Number 4 Hair Care.